-    How are the flowers delivered?
-    What time will the flowers be delivered?
-    What is your Cut-off time for taking orders?
-    What days of the week are the flowers delivered?
-    Can I ship flowers to Hawaii, Puerto Rico or the U.S. Virgin Islands?
-    How much are your shipping or delivery fees?
-    How are the flowers packaged?
-    Do the flowers come with a vase?
-    What are your payment options?
-    How do I check the status of my order?
-    How can I track my order?
-    Will I receive a confirmation e-mail of my order?
-    Will I be charged sales tax on my order?
-    Why do I have to enter my e-mail address?
-    Why do I have to enter a Daytime Telephone number?
-    Will the arrangement or gift look just like the picture?
-    What happens if the recipient is not home or available?
-    Can I send flowers to a funeral home, school, hospital or ……?
-    What is your cancellation Policy?
-    Is it safe to enter my credit card number personal information?
-    What are the benefits of creating an account?

How are the flowers delivered? (Shipping Details)

Some orders are delivered “Next day” via FedEx, UPS or DHL. Others will be hand delivered by a local Florist; in either case the gift item you chose will display the delivery method during the checkout process.

What time will the flowers be delivered? (Shipping cont’d)

Most orders will be delivered via Next day air and be dropped off by courier around 5:00PM to most offices or 8:00PM to residential addresses & rural areas in the recipient’s time zone. In some cases like Saturday delivery; your order may be delivered by 3:00PM in the recipient’s time zone. For gift items being delivered by a florist, your order may be delivered any time between 8:00AM and 8:00PM in the recipient’s time zone. For special requests, we can not guarantee that your request will be satisfied as we do not control what time of day your gifts will be delivered by our shipping partners beyond the time windows provided above. Thank you for your understanding.

What is your Cut-off time for taking orders? (Shipping Policy cont’d)

We will gladly take your on-line orders until 2:00PM EST for all Gourmet and Gift basket orders as well as flower orders being delivered “Next day” via FedEx, UPS, or DHL. For Same Day flowers we can take your on-line order until 12:00PM noon EST and your order will be delivered that same day nationwide.

What days of the week are the flowers or gifts delivered? (Shipping Policy cont’d)

All Flower orders being delivered by FedEx, UPS or DHL will be delivered between Tuesday and Saturday. Gourmet gifts and Baskets being delivered by FedEx, UPS or DHL may be delivered between Monday and Saturday. Florist delivered items will be delivered between Monday and Saturday as well. At this time we are unable to deliver any flower orders on Monday using FedEx, UPS or DHL. If you would like flowers delivered on a Monday, please see our “Same Day flowers” collection.

Can I ship flowers to Hawaii, Puerto Rico, Alaska or the Virgin Islands? (Shipping cont’d)

We are unable to ship flowers to these areas. All of our flowers are shipped within the continental United States only.

For additional information regarding our Shipping Policy, please see our “Terms of Use” and refer to the section titled “Delivery of Goods & Services”. “ Delivery of Goods & Services”.

How much are your shipping or delivery fees? (Shipping Rates)

Gift items such as Flowers or Gift Baskets being delivered via FedEx, UPS or DHL have additional shipping fees which are calculated on the original retail value of the gift you chose and before any “PROMO” codes are applied. They are also calculated on the day you wish to have your gift delivered. This fee will be reflected on your confirmation page prior to checkout. Please see the “Rate Schedule” Below for exact details. In other cases like any gifts being delivered by a Florist, there is a flat delivery rate of $15.99 added to the price of the gift. For any gift item being delivered on a Saturday there will be an additional “Saturday Delivery Fee” which will be added to your purchase. This fee is determined by the gift you choose so please see the Rate Schedule below for exact details.

How are the flowers packaged?

For flower orders being delivered via FedEx, UPS or DHL, our bouquets are carefully prepared and shipped in a specially designed box intended for flowers. The average size of our box is 22-28 inches long by 8 inches in width and 8 inches in height. For Gourmet Gifts and Baskets, the box size may vary due to size and weight of the gift.

Does my order come with a vase?

Most orders are shipped with out a vase, however in some cases a vase may be included with your purchase depending on any promotions we may have running at the time you placed your order or if you chose to add one during your purchase. Please check your shopping cart for exact contents of your order.

What are your payment options?

Rose Buyer gladly accepts Visa, MasterCard, Discover and American Express. As a VeriSign secured site, all transactions on our site are as secure as possible. Before proceeding with an order, we make an effort to obtain an authorization on your credit card at the point of sale. If there are any problems with securing and authorization, you will be notified as soon as possible via the phone or email.

How do I check the status of my order or track my order?

Simply log into your account that you created when you originally placed your order and click the order number listed. This will open the current order or orders so you can review the contents of your order as well as the delivery information you entered. In addition you will also see the tracking number established for your order. If you would like to track your order please click the following links and follow the instructions to get up to the minute tracking information using our shippers’ database.

www.ups.com
www.fedex.com
For further assistance please call us 1-888-889-ROSE or e-mail us at customerservice@RoseBuyer.com

Will I receive a Confirmation Email of my order?

Yes, you will receive an email with in a few minutes following the completion of your order. Please ensure that the e-mail you entered is valid. This is very important as it is the only way you will receive your confirmation. Please print out and keep a copy of the confirmation as this will contain your order number and confirmation code. These numbers are the information that we will ask you for when and if you need further assistance with your order. Because of the increasing efforts by Internet Service Providers and email applications to block "spam", sometimes our emails get "filtered" as spam unintentionally. If you do not receive the order confirmation email, please check your "junk" or "spam" email folder to see if it is there. If you still do not find it, Please call us at 1-888-889-ROSE and we will resend it. The best way to ensure that you receive emails from us is to add customerservice@RoseBuyer.com to your email address book and add us to your Safe Senders List.

Will I be charged sales tax on my order?

In compliance with state and federal tax laws, sales tax will be charged on all orders for delivery in the following states: Florida.

Why do I have to enter My E-Mail address?

It is important to enter a valid e-mail address as it is the only link we have to you and your order. We need an accurate & valid e-mail so as that we can send you the confirmation of your order.

Why do I have to enter a Daytime Telephone number?

From time to time we may encounter circumstances which make it difficult for us to deliver your gift to the intended recipient. Some common reasons may be the recipient is not home or unavailable to receive the gift at the time we deliver or we have an incorrect address making it difficult to locate the recipient. If issues like these arise we will call the recipient to let them know that your gift is on the way. So please provide an accurate telephone number to ensure that we can contact someone to let them know the status of their gift. Thank you.

Will the arrangement look like the picture on the website? (Substitution Policy)

We will ship arrangements representing the designs shown on our site as closely as possible. Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, we will deliver a second choice of similar flowers of equal or higher value. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In case of substitutions, we still stand behind every order with our “Ultimate Guarantee” of 100% satisfaction.

What happens if the recipient is not home or at the office at the time of delivery?

We ask that you make sure that the recipient is home or available prior to delivery. In ALL cases where the recipient is not at home, the package will be left on the doorstep by FedEx, UPS or DHL. If the package is being delivered to an office than it may be left in the mail room or set up for re-delivery the following day. In order to eliminate any delivery issues, please ensure that the recipient will be available to receive the flowers in person. For any Florist delivered gifts, if the intended recipient is not available to receive the flowers than you or the recipient may be contacted to set up an appropriate delivery time. In these cases a “Re-Delivery Fee” may be charged. So again, please ensure that the recipient will be available to receive the flowers in person. Thank you.

Can I send flowers to a Funeral Home, School, Hospital or Government Building?

For orders being delivered via FedEx, UPS or DHL we will be unable to deliver gifts to the above listed locations due to shipping restraints enforced after 9/11. You may however visit our “Same day Flower” collection for a wide variety of gifts and plants that can be delivered to these institutions.

What is your cancellation Policy or how do I cancel an order?

We will be unable to cancel or change orders that have already been shipped or presently in route. If your order has not already been delivered by FedEx, Ups or DHL, or is NOT on its way to being delivered, we will certainly cancel it at your request with at least 2 days notice prior to the delivery date. Please contact our Customer Service department at 1-888-889-ROSE. Customer Service hours are 8am to 4:00 pm EST Monday through Friday. If you find it necessary to cancel or change any other orders, you may also e-mail us at customerservice@RoseBuyer.com.

Is it safe to enter my credit card number & personal information?

ABSOLUTELY, the Safety and Security of your personal information is a top priority. All orders and transactions involving the release of personal information are encrypted using the latest advancements in 128-bit SSL encryption technology. Encryption is a process by which special software is used to scramble your credit card number and personal information so that they're unreadable by anyone but RoseBuyer.com. You can shop with confidence knowing that RoseBuyer.com utilizes state of the art security protocols backed by “VeriSign Security Software” that protects you and your information every step of the way. For your piece of mind simply click “verify” below the “VeriSign” Checkmark logo and you will see our security at work.

What are the benefits of creating an account ?

Simply put…….IT SAVES YOU TIME and MONEY. Becoming a RoseBuyer Member is almost like walking into your local restaurant and saying "I'll have the usual." We remember you. Plus you have access to your own “Address Book”. Just log in before you place an order and your “Address Book” will automatically appear so you can easily click the person you want to send a gift to and checkout. That was the time savings portion, now for the Money. From time to time we send our members special offers and coupons which are not available to non-members. With these you can save up to 50% or more off your purchase, not to mention our Friends & Family Promotions which we gladly extend to your loved ones. By creating an account you will also have total access to your current and past orders should you decide to check the status of a pending delivery or track your gift in real time using our order tracking system.

The benefits listed here are just a small sampling of what you get when you join our family, so we welcome you to have a look around and see for your self why thousands of BUYERS keep coming back.